ehelp Laptop Program - FAQ

Each of the colleges or departments review and recommend that certain software be installed on the LTU laptops. This software configuration is specific to the student’s major.  

Hardware is pre-loaded with the software configuration that is customized by consultations, recommendations and reviews from the student's major or college departmental Faculty. This customized software configuration is called an image. 

Each college or department is responsible for their own software recommendations. All images are reviewed and updated each academic year by the appropriate college or department, based on course and software development.

Is hardware and software required for all students?

LTU laptops are highly recommended for undergraduate students.

The use of the hardware and software both in and out of the classroom is a integral part of Lawrence Technological University's educational mission. The Laptop Program (formerly the Laptop Initiative) was launched in the fall of 2000.

It is a dynamic program to assure that LTU students are well prepared and positioned to take full advantage of advanced learning opportunities, greater access to educational resources, and ultimately, achieve a competitive edge in the workplace.

Are graduate and doctoral students required to have hardware and software?

Doctoral and graduate students are not included in the Laptop Program and are generally not required to use hardware and software. Hardware is not generally available for graduate students except those in the Master of Architecture or by exception. For available software please click here .

In the event an exception is made, graduate students are subject to the same terms and policies as undergraduate students. Graduate students must pay a $500 security deposit, sign a laptop agreement, and turn in their hardware by the posted dates (or incur late charges of $20 for each day the computer is not returned).

A Graduate fee of $95 per credit hour will be assessed to their accounts when they register for the Laptop Program.

How does the Laptop Program benefit LTU students?

The program represents more than just the hardware – LTU continues to expend considerable resources on industry standard software, service infrastructure.

Hardware. Software. Everywhere.

How does participation in the Laptop Program benefit me personally?

When you participate in the Laptop Program you will receive:

• The use of hardware for your undergraduate career at LTU.
• Hardware is pre-loaded with program specific industry standard software for your coursework.
• Direct integration of your hardware and software into many classes, including classroom network connections with access to Internet around campus
• Access to Help Desk services for computer repair and technical support.

When can I pickup my LTuZone hardware?

Eligible students can pickup hardware during laptop distribution dates.

The student must pay a $500 security deposit, be registered for classes and sign the Online laptop agreement, available via  BannerWeb , before they can pick up any hardware. See note below for students under 18 years of age.

Note: If the student is under 18 years of age, a parent or guardian must sign a paper copy of the Under 18 Laptop Agreement on behalf of the student. Please bring this signed agreement to the LTU laptop distribution if you are under 18.

Can I use my own equipment instead of LTU hardware?

Yes, students can use their own equipment instead of participating in the Laptop Program.

Students using personal hardware are wholly responsible for acquiring all software and meeting the technology standards required for their coursework. These technology standards and software editions can be very rapidly advancing in order to keep pace with ever changing industry standards.

Software availability for personal equipment?

Please see Available Software for information regarding software on personal machines. For more information please contact us at helpdesk@ltu.edu or 248.204.2330

Tech support for personal equipment?

Students using personal equipment are responsible for their own insurance coverage. Also, due to hardware or software differences, the Help Desk may be unable to provide problem resolution or software assistance on personal equipment. Also the repair and exchange privileges and other services available through the Help Desk for LTU laptops are not available for personal equipment.

What about the deposit?

The $500 deposit can be paid by check, money order, cash, credit card or financial aid at the   One Stop Center . The deposit will be returned by check in the mail approximately three to four weeks after the hardware is returned. See note below.

Note: Laptop security  deposit  will be returned by  check  in the mail approximately two to three weeks after the laptop is returned.  Security deposits are first  applied to any outstanding student account  balance.

Do I have to pay a deposit each year?

No, students do not need to pay a deposit each year. When a student returns their laptop they may elect to hold their deposit if they plan to pickup another laptop in the coming semester. These funds, less any charges for damages to the hardware, will be held and reapplied to your deposit.

Can I keep my hardware over the summer break?

Yes, if certain conditions are met. Students may keep the hardware for the summer if they are enrolled in summer courses and/or if they are registered for classes the following fall semester.

What am I responsible for when I participate in the Laptop Program?

• Keeping it clean and in good condition.
• Ensuring it is in your possession and in a secure place.
• Reporting any damage or theft immediately to the Help Desk.
• Returning all hardware to the Help Desk during the designated return dates if you are not registered for the following semester.

What if I cannot return the laptop by the designated date?

Please contact the Help Desk at helpdesk@ltu.edu or 248.204.2330 if you cannot return your hardware by the designated return dates.