The campus will remain closed until 12 noon Thursday, 02/13/25. Students should log into Canvas for specific class information from their instructors. Please contact event organizers for information on specific activities. Normal operations will resume at 12pm on Thursday.

Technical Support

Technical Support

Experiencing technical issues? This section provides assistance with common tech challenges. Find solutions for browser compatibility, network connection troubleshooting, and printer setup. Whether you’re working on or off campus, our resources are here to help you resolve tech problems quickly and get back to what matters most.

Need Assistance?​

Contact the Help Desk at 248-204-2330 or helpdesk@ltu.edu to have your password reset.

Browser Help​

Clearing your browser’s cache, history and/or cookies is not only good, regular maintenance for your computer but can also fix many common issues with some web-based applications (webmail, Canvas, Banner, etc.) when they won’t load or close mysteriously mid-session. This frustrating situation can occur if the files in your browser cache get corrupted or just stop working.

Please follow the directions on this page for your specific operating system and browser version to clear the cache, cookies and/or history. You may also contact helpdesk@ltu.edu for assistance.

What is a browser cache?

Each time you access a file through your web browser, the browser caches (i.e., stores) it. By doing this, the browser doesn’t have to newly retrieve files (including any images) from the remote web site each time you click Back or Forward.

You should periodically clear the cache to allow your browser to function more efficiently.

What are browser cookies?

A cookie is a file created by a web browser, at the request of a web site, that is then stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data.

Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.

What is a browser history?

A browser’s history is a log of sites that you visit. When you press a browser’s Back button, you are moving back one entry in the history log.

Browsers will normally clear their history at regular intervals, but you may want to clear it manually for privacy reasons.

If you’re unsure what browser version you’re using, from the browser’s Help menu, select About [browser name]. In Internet Explorer and Firefox, if you don’t see the menu bar, press the Alt key on the keyboard. 

  • When troubleshooting issues with any website, after clearing your browser’s cache and cookies, exit your browser completely before attempting to access the site again. Please close all of your browser windows.

Firefox

  1. Click the menu button and select “Options”
  2. Select the “Privacy & Security” Panel
  3. In the “Cookies and Site Data” section, click “Clear Data”
  4. Click the “Clear” button

Chrome

  1. Open Chrome
  2. Click the three dots in the upper right corner of the screen
  3. Select “Settings” then click “Privacy and security”
  4. Click “Clear browsing data”
  5. Select “Browsing history,” “Cookies and other site data,” or “Cached images and files”
  6. Click “Clear data

Internet Explorer

  1. Click Tools, and select Delete Browsing History.
  2. Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History. 
  3. Click Delete.

If you’re unsure what browser version you’re using, from the browser’s Help menu, select About [browser name]. In Firefox, if you don’t see the menu bar, press Alt. 

  • When troubleshooting issues with any website, after clearing your browser’s cache and cookies, exit your browser completely before attempting to access the site again. In Mac OS X, quit (Command-q) your browser.

Firefox

  1. Click the menu button and select “Options”
  2. Select the “Privacy & Security” Panel
  3. In the “Cookies and Site Data” section, click “Clear Data”
  4. Click the “Clear” button

Chrome

  1. Open Chrome
  2. Click the three dots in the upper right corner of the screen
  3. Select “Settings” then click “Privacy and security”
  4. Click “Clear browsing data”
  5. Select “Browsing history,” “Cookies and other site data,” or “Cached images and files”
  6. Click “Clear data

Safari

  1. From the Safari menu, select Reset Safari.
  2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.

If you’re unsure what browser version you’re using, from the browser’s Help menu, select About [browser name]. 

  • When troubleshooting issues with any website, after clearing your browser’s cache and cookies, exit your browser completely before attempting to access the site again.

Mobile Safari

To clear cache and cookies:

  1. From the home screen, tap Settings, and then tap Safari. 
  2. At the bottom of Safari’s settings screen, tap the buttons for Clear Cookies and Clear Cache. To confirm, tap Clear Cookies or Clear Cache again.

To clear history:

  1. From the home screen, tap Safari.
  2. At the bottom of the screen, tap the Bookmarks icon.
  3. In the lower left, tap Clear.
  4. Tap Clear History.

Android

To clear cache, cookies, or history:

  1. Start your browser. 
  2. Tap Menu, and then tap More. 
  3. Select Settings. 
  4. Under “Privacy settings”, select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.

Chrome

To clear cache, cookies, or history:

  1. Open Chrome
  2. Tap the 3 dots in the upper right corner
  3. Select “History”
  4. Tap “Clear browsing data”
  5. Select “Browsing history,” “Cookies and site data,” or “Cached images and files” then tap “Clear data”

Firefox

To clear cache, cookies, or history:

  1. Open Firefox
  2. Tap the 3 dots in the bottom right corner
  3. Select “Settings”
  4. Scroll down and tap “Delete browsing data”
  5. Select “Browsing history and site data,” “Cookies,” or “Cached images and files” then tap “Delete browsing data”

Network Connections​

LTU provides network connections on-campus and in North and South housing apartments and remotely via VPN for students, faculty, staff and/or visitors. Directions for connecting to wireless networks and troubleshooting wireless connection issues can be found lower on this page.

Network Printers​

Students, Faculty, and Staff may print to various network printers on campus. If connected wirelessly, you must be connected to the LTU Network (not LTU Guest) to access any LTU printers with the exception of Hot Spot printers.

Printers are named to match their building and room locations. For example, printer S110 is located in room 110 of the Science building. See the list of public printers and installation instructions below.

» Public Printers

  • PublicAAC
  • PublicEngLounge
  • PublicLibrary
  • PublicSTEM
  • PublicScience
  • PublicBuellAtrium
  • CoadprintLabBW
  • CoadprintLabColor
  • CoadprintLabLED
  • CoadNorthBW
  • CoadNorthColor
  • HousingDonley
  • HousingDonley
  • HousingReuss
  • HousingSouth
Printing on Windows

Option 1- Preferred Method (Active LTU Users, LTU & Personal Computers)

  1. Navigate to the Windows 10/11 search bar. This is located on the left side of the taskbar.
  2. Type \\print and press Enter .
    If you know the name of the printer you want to install, you can enter it directly into the command box: For example, to install printer C203, enter the command \\print\PublicLibrary and click ‘OK.’
  3. If you are prompted to sign in, please enter “campus\” before your username.
  4. Icons will display for all network printers on the print server. Find the printer you want to install and double click on the printer icon. During this process, the printer driver is being installed on your system. When the printer window opens, the printer is installed and ready to use.


Option 2- Mobility Printing (Active LTU Users, Personal Computers)

  • Please click here for Mobility Printing instructions

Option 3- Web Printing (Active LTU Users, Personal Computers)

Option 4- Hotspot Printing (Active LTU Users & Non-LTU Users, Personal Computers)

  • Please click here for Hotspot Printing instructions
Printing on Mac

Option 1- Preferred Method (Active LTU Users, LTU & Personal Computers)

  1. Click on the System Preferences.
  2. Click on Print & Scanners
  3. Click on the Plus Sign “+”
  4. Click on IP and enter the information below:

    Address: 207.73.64.35
    Protocol: Line Printer Daemon – LPD
    Queue: is the printer name, for example PublicAAC
    Name: put the same thing as the queue name, for example PublicAAC
    Location: (leave blank)
    Use: Generic PCL Printer

  5. Click add

Option 2- Mobility Printing (Active LTU Users, Personal Computers)

  • Please click here for Mobility Printing instructions

Option 3- Web Printing (Active LTU Users, Personal Computers)

Option 4- Hotspot Printing (Active LTU Users & Non-LTU Users, Personal Computers)

  • Please click here for Hotspot Printing instructions
Printing on Android

Option 1- Mobility Printing (Active LTU Users, Personal Computers)

  • Please click here for Mobility Printing instructions

Option 2- Hotspot Printing (Active LTU Users & Non-LTU Users Personal Computers)

  • Please click here for Hotspot Printing instructions
Printing on iOS

Option 1- Mobility Printing (Active LTU Users, Personal Computers)

  • Please click here for Mobility Printing instructions

Option 2- Hotspot Printing (Active LTU Users & Non-LTU Users, Personal Computers)

  • Please click here for Hotspot Printing instructions

» Print Management Software

LTU’s print management software is Papercut .

Black and white public printer release stations  Users just need to click the Quick Release button on the client to release.

Public Print Release Station Instructions

The printLab color printers and plotters are now also managed by Papercut. All color and plot jobs can only be released by printLab staff. Printing in color requires users to pay via PayPal.

Color Print Job Payment Instructions.

The CoADNorthBW and CoADNorthColor print queues are handled by a single release station. Black and white jobs can be released the same as any other public printer on campus. Color jobs will require Papercut credit, and to release these jobs, users will have to log into the release station using their normal network credentials. Card swipe is not available at this location. Credit on Papercut account is the only way to release jobs at this location.

» Document Viewer

Use Your Cell Phone as a Document Camera in Zoom

  • What you will need to have and do
  • Download the mobile Zoom app (either App Store or Google Play)
  • Have your phone plugged in
  • Set up video stand phone holder

From Computer

Log in and start your Zoom session with participants

From Phone

  • Start the Zoom session on your phone app (suggest setting your phone to “Do not disturb” since your phone screen will be seen in Zoom)
  • Type in the Meeting ID and Join
  • Do not use phone audio option to avoid feedback
  • Select “share content” and “screen” to share your cell phone’s screen in your Zoom session
  • Select “start broadcast” from Zoom app. The home screen of your cell phone is now being shared with your participants.

To use your cell phone as a makeshift document camera

  • Open (swipe to switch apps) and select the camera app on your phone
  • Start in photo mode and aim the camera at whatever materials you would like to share
  • This is where you will have to position what you want to share to get the best view – but you will see ‘how you are doing’ in the main Zoom session.