The campus will remain closed until 12 noon Thursday, 02/13/25. Students should log into Canvas for specific class information from their instructors. Please contact event organizers for information on specific activities. Normal operations will resume at 12pm on Thursday.
Home » eHelp » Digital Resources & Support » Technical Support
Experiencing technical issues? This section provides assistance with common tech challenges. Find solutions for browser compatibility, network connection troubleshooting, and printer setup. Whether you’re working on or off campus, our resources are here to help you resolve tech problems quickly and get back to what matters most.
Contact the Help Desk at 248-204-2330 or helpdesk@ltu.edu to have your password reset.
Clearing your browser’s cache, history and/or cookies is not only good, regular maintenance for your computer but can also fix many common issues with some web-based applications (webmail, Canvas, Banner, etc.) when they won’t load or close mysteriously mid-session. This frustrating situation can occur if the files in your browser cache get corrupted or just stop working.
Please follow the directions on this page for your specific operating system and browser version to clear the cache, cookies and/or history. You may also contact helpdesk@ltu.edu for assistance.
Each time you access a file through your web browser, the browser caches (i.e., stores) it. By doing this, the browser doesn’t have to newly retrieve files (including any images) from the remote web site each time you click Back or Forward.
You should periodically clear the cache to allow your browser to function more efficiently.
A cookie is a file created by a web browser, at the request of a web site, that is then stored on a computer. These files typically store user-specific information such as selections in a form, shopping cart contents, or authentication data.
Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with web sites or your browser.
A browser’s history is a log of sites that you visit. When you press a browser’s Back button, you are moving back one entry in the history log.
Browsers will normally clear their history at regular intervals, but you may want to clear it manually for privacy reasons.
If you’re unsure what browser version you’re using, from the browser’s Help menu, select About [browser name]. In Internet Explorer and Firefox, if you don’t see the menu bar, press the Alt key on the keyboard.
Firefox
Chrome
Internet Explorer
If you’re unsure what browser version you’re using, from the browser’s Help menu, select About [browser name]. In Firefox, if you don’t see the menu bar, press Alt.
Firefox
Chrome
Safari
If you’re unsure what browser version you’re using, from the browser’s Help menu, select About [browser name].
Mobile Safari
To clear cache and cookies:
To clear history:
Android
To clear cache, cookies, or history:
Chrome
To clear cache, cookies, or history:
Firefox
To clear cache, cookies, or history:
LTU provides network connections on-campus and in North and South housing apartments and remotely via VPN for students, faculty, staff and/or visitors. Directions for connecting to wireless networks and troubleshooting wireless connection issues can be found lower on this page.
Students, Faculty, and Staff may print to various network printers on campus. If connected wirelessly, you must be connected to the LTU Network (not LTU Guest) to access any LTU printers with the exception of Hot Spot printers.
Printers are named to match their building and room locations. For example, printer S110 is located in room 110 of the Science building. See the list of public printers and installation instructions below.
Option 1- Preferred Method (Active LTU Users, LTU & Personal Computers)
Option 2- Mobility Printing (Active LTU Users, Personal Computers)
Option 3- Web Printing (Active LTU Users, Personal Computers)
Option 4- Hotspot Printing (Active LTU Users & Non-LTU Users, Personal Computers)
Option 1- Preferred Method (Active LTU Users, LTU & Personal Computers)
Option 2- Mobility Printing (Active LTU Users, Personal Computers)
Option 3- Web Printing (Active LTU Users, Personal Computers)
Option 4- Hotspot Printing (Active LTU Users & Non-LTU Users, Personal Computers)
Option 1- Mobility Printing (Active LTU Users, Personal Computers)
Option 2- Hotspot Printing (Active LTU Users & Non-LTU Users Personal Computers)
Option 1- Mobility Printing (Active LTU Users, Personal Computers)
Option 2- Hotspot Printing (Active LTU Users & Non-LTU Users, Personal Computers)
LTU’s print management software is Papercut .
Black and white public printer release stations Users just need to click the Quick Release button on the client to release.
Public Print Release Station Instructions
The printLab color printers and plotters are now also managed by Papercut. All color and plot jobs can only be released by printLab staff. Printing in color requires users to pay via PayPal.
Color Print Job Payment Instructions.
The CoADNorthBW and CoADNorthColor print queues are handled by a single release station. Black and white jobs can be released the same as any other public printer on campus. Color jobs will require Papercut credit, and to release these jobs, users will have to log into the release station using their normal network credentials. Card swipe is not available at this location. Credit on Papercut account is the only way to release jobs at this location.
Use Your Cell Phone as a Document Camera in Zoom
From Computer
Log in and start your Zoom session with participants
From Phone
To use your cell phone as a makeshift document camera