COMPUTER HELP DESK DEPARTMENT
Laptop Return Dates Fall 2008
Students and faculty may return their laptops during the week of final exams, Mon., Dec. 15 - Fri., Dec. 19, 2008.
Students leaving Lawrence Tech at the end of the Fall 2008 semester for any reason must return their laptops during the laptop return period.
Adjunct faculty who are not teaching during the Spring 2009 semester must return their laptops during the laptop return period.
For more information, please see our Laptop Return Dates page.
Special Hours, Jan. 5 - Jan. 8, 2009
The Help Desk will be open from 8:00 a.m. - 5:30 p.m. Monday -Thursday Jan. 5 - Jan. 8, 2009 and from 8:00 a.m. - 4:30 p.m. on Friday, Jan. 9 2009.
Spring 2009 Laptop Distribution Dates
Laptop Distribution for students and faculty will be held on:
Thursday, January 8 from 4:00 p.m. - 7:00 p.m.
Monday, January 12 from 11:00 a.m. - 7:00 p.m.
Faculty Distribution:
Before picking up a laptop, faculty must provide a fully executed Laptop Authorization form signed by the appropriate personnel from their department and a signed 2009 Faculty Laptop Agreement.
Student Distribution:
Before a student receives a laptop, they must:
- Register for classes for the current term.
- Pay a $500 security deposit, payable by check or credit card.
- Have a Lawrence Tech photo ID card.
- Sign the laptop agreement which is online in BannerWeb.
The One Stop Service Center, room C304 Taubman Student Services Building accepts payments of the laptop security deposits and provides Lawrence Tech Photo IDs.
| We will not distribute laptops to anyone other than the person to whom it is assigned. Parents, relatives, or friends may not pick up a laptop for a Lawrence Tech student or faculty member. Students and faculty must pick up their laptops in person. There are no exceptions to this policy. |
Laptop Distribution Information - Fall 2008
The Help Desk staff would like to extend a warm welcome to our new and returning Lawrence Tech students.
Please see this letter from our Provost, Maria Vaz, (Word document) for important information about the Laptop Initiative and the Fall 2008 Laptop Distribution.
Please Read...
The LTU community recently received an email threatening to delete their email account unless personal data was returned.
Please do not reply to this email and delete it from your mailbox.
Please see this information about 'phishing' 
from IT Services. (July 22, 2008).
New Anti-Virus Software Rollout
To continue our communication efforts with our end users, IT Services began its rollout of our new anti-virus/anti-spyware application, Symantec Endpoint Protection (SEP). All end users may chose to install SEP on their own. Detailed instructions for installation can be found at: http://defiant.ltu.edu/
To the best of our ability we will “push” the software out to your laptop or desktop computer. At that time, you will see some error messages from your current anti-virus software, Sophos. You will need to uninstall Sophos at that time. Detailed instructions for removal of Sophos are also provided at: http://defiant.ltu.edu/
You may also visit the help desk with your laptop computer for personalized service from our Help Desk technicians. You should allow at least 15 minutes for the process from beginning to end. Desktop users will be visited by our staff in person, if the install has not been handled by the user.
Please note: All LTU owned and leased computers are required to have installed on them our new anti-virus product, SEP. Upon installation, users are not authorized to uninstall or alter the product in any way.
If you attempt installation of SEP on your own, you must be the administrator of the machine. Instructions for making yourself an administrator, "Restoring Administrator Rights on LTU Laptops," can be found on this page below this notice. If you need assistance, Help Desk personnel will be available during our regular hours to assist you.